The following information comes from online employment portal Glassdoor…
> Rating: 2.7
> Number of reviews: 416
> CEO approval rating: 32% for J. Paul Raines
> One-year price change: down 21%
> Employees: 17,000
GameStop Corp. (NYSE: GME) has 6,683 company-operated stores in 15 countries around the world. The company primarily sells used video game hardware and software. But its business model has come under pressure as more and more of these products are delivered over broadband or fast wireless. Like Blockbuster before it, GameStop has a huge number of bricks-and-mortar locations to maintain in an industry that has moved substantially to digital platforms. And GameStop’s own digital game distribution platform is small compared to the balance of its operations.
Employees appear to regularly complain that the company privileges sales above customer service. According to one review, “Priority is placed on sales instead of games and customers, pushing people to pre-order games can place them in a situation where they spend good money on a bad game with no possibility of a refund, business’ models place customers at a disadvantage.” It may also be the reason why the video game retailer made the Consumer Report’s annual “naughty” list for bad customer service in 2011. Likely adding to poor customer service, reviews point to high turnover.
Full report here
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